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About Us
Hello, welcome to X SAT USA Store. Your one stop store for all your Mobile Satellite Telecommunication Requirements for
Inmarsat, BGAN, Iridium, Thuraya, Thuraya DSL
X SAT stands for Quality, Cost Effectiveness, Service and Support
X SAT is an official distributor for Thuraya, Iridium and Inmarsat BGANs. X SAT is also an official ISP for Thuraya with a worldwide license.
X SAT provides telecommunications solutions to companies, government agencies and individuals located and operating in remote areas or areas prone to natural disasters.
X SAT has been in business for over three years with offices in the USA (Atlanta, Georgia) and in Dubai to cover the needs of our international customers.
X SAT is referenced as an official Thuraya Service Provider: http://www.thuraya.com/content/international-service-providers.html
X SAT Main Office is located in Atlanta, Georgia, USA. All our products are sold under warranty and can be returned for repair to our USA main office or to our international repair center located in Dubai.
All the products we sell are certified original and come with a one year warranty.
Wholesale inquiries for all Satellite Telecommunications Equipment and Skype hardware welcome Our contact information By email: contact@xsatusa.us By standard mail: XSAT USA 525 Clubhouse Drive Suite 110 Peachtree City, GA 30269 USA By phone: Tel: +1 678-315-6689 or +1 954 850 5559 Fax: +1 770-631-4005 info@xsatusa.comShipping Information:
Orders usually ship 3 business after the payment has cleared. Overnight orders are possible and ship withing 1 business day or less (contact us for emergency requests)
Customers outside the USA are responsible for all taxes and duties.
XSAT USA LLC is not liable for the shipping timings and delays, this is of the responsiblity of the courier company selected.
Refund, Returns and Cancellation Policies:
Refunds are made in the form of merchandise credit and all costs reltated to restocking, shipping, handling and credit card fees are deducted.
Returns can only be done upon approval from XSAT USA LLC. A return reference number must be provided; goods returned without authorization will be sent back or ignored. All goods must be sent back within 7 working days, in original and undammaged packing. Products that require activations or that concern account crediting (Airtime) cannot be returned. Processing time for returns can take up to 21 business days.
Order cancellation. Orders can be cancelled as long as the order has not shipped. All costs related to the cancellation (if any) will be deducted.
Frequently Asked Questions:
What are your shipping options? We ship with UPS ground, UPS 3 days, UPS 2 days, UPS overnight, Fedex International Economy, Fedex International Expedited. DHL is available upon request.
When will my order ship? The order ships 1 (for expedited shippings) or 3 business (UPS ground and international) days after the payment fully clears (up to 5 days for international payements).
Can I ask for emergency shipping? Yes, we offer customized shippign services. Contact us for more details and a separate quote.
Do you ship internationally? Yes we can ship goods outside the USA. However the customer is responsible for clearing all goods and paying all related taxes.
Can I purchase airtime from XSAT USA LLC? Yes, we can provide airtime and subscriptions for all the goods we carry.
How can I check my order status? You can contact us by email at order@xsatusa.us or call us during regular business hours (9am to 6pm Eastern Time). We will update you during every step of your order.
Are the products under warranty? Yes, all our products are under warranty. Should there be a problem, you can ship it back to XSAT USA LLC (ask for a return reference code) at our cost (for the USA only).
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