XSAT (www.XSATGLOBAL.com) is a USA
based company registered in Peachtree City (Atlanta), Georgia. Besides
Atlanta, XSAT maintains offices in Miami and is affiliated with XSAT
FZE in Dubai and XSAT India.
XSAT's mission is to provide
telecommunication services to companies and individuals located and
operating in remote areas. Main activities include provisioning of
Mobile Satellite Services (Thuraya / Inmarsat / Iridium / GlobalStar).
THURAYA
XSAT became one of Thuraya
Satellite Telecommunications Company International Service Provider in
December 2002. The main advantage of the Thuraya phone is that it can
be used in a GSM network (Voice and GmPRS), yet links automatically to
satellite mode once outside the GSM service area, giving the
subscribers the flexibility of enjoying seamless and uninterrupted
connectivity. Thuraya's specially designed accessories allow users to
access Thuraya's satellite services in indoor surroundings, cars and
boats.
TRACKING SERVICES
XSAT is a Value Added Reseller for
SkyBitz. XSAT offers SkyBitz remote asset management solutions. SkyBitz
provides remote asset management solutions based on advanced technology
that are ideal for commercial and government organizations with
requirements to track and manage assets and cargo with continuous
visibility and high security. With this partnership, XSAT is able to
provide additional solutions for complete asset visibility to its
customers. In addition, our company also provides the XSAT TRACK
solution for the Iridium 9575, Iridium based tracking beacons, and
Fleet Broadband terminals. For more information visit www.xsattrack.com.
IRIDIUM
XSAT was selected by Iridium to
become a global service provider for the full range or land and
maritime satellite telecommu-nication services provided by Iridium.
Iridium is the only company providing truly global data, internet,
tracking and voice services. XSAT sells and provides Iridium support
24/7 through its international offices.
INMARSAT BGAN
On April 2006, XSAT became a
service provider for Inmarsat BGAN Products and services. BGAN targets
mobile users who need reliable access when working in locations where
the telecoms networks are poor or non-existent. The key benefits
include global coverage, simultaneous voice and broadband data, highly
portable and totally flexible solutions.
XSAT has developed its maritime
operations by supplying oil rigs and maritime end users in Africa, the
USA, France, the Netherlands and the Middle East.
VSAT
XSAT has been providing VSAT
solutions to the oil and gas, and yachting industries since 2006. Our
company focuses on high quality personalized service. We combine the
cost effectiveness of VSAT along with the reliability and ease-of-use
of inmarsat fleet broadband systems. XSAT maintains an oilrig trained
and certified technical team in Dubai to service its customers 24/7.
GLOBALSTAR
& SPOT
XSAT has been selected to be a
Distributor of GlobalStar products and services. The include satellite
phones and tracking devices as well as satellite pagers. GlobalStar is
on the verge of finishing rebuilding their satellite constellationThey
are currently set to start global operations by end of 2012.
GSM
XSAT's Dubai based operations have
expanded their activities toward the GSM corporate user market by
partnering with Du Telecom, the second UAE Telecom Operator. This
expansion has proven successful and has allowed XSAT to establish a
stronger presence in the corporate users market in the UAE.
BLACKBERRY SERVERS
Through a joint venture with Steel
Cloud, XSAT has been granted the license to develop the UAE and Indian
markets for Blackberry corporate servers. This has led to the creation
of XSAT India in New Delhi.
Our contact information
By email:
support@xsatsupport.com
By standard mail:
XSAT USA
525 Clubhouse Drive
Suite 110
Peachtree City, GA 30269
USA
By phone:
Tel: 1 866 652 5979
Fax: +1 770-631-4005
Shipping Information:
Orders usually ship 3 business days after the payment has cleared.
Overnight orders are possible and ship withing 1 business day or less
(contact us for emergency requests)
Customers outside the USA are responsible for all taxes and duties.
We ONLY ship to billing addresses, unless the alternate address is a
verified PayPal address, you are a confirmed returning customer and for
small orders below 200 USD.
XSAT USA LLC is not liable for the shipping timings and delays, this is
of the responsibility of the courier company selected.
Refund, Returns and Cancellation
Policies:
Refunds are made in the form of merchandise credit and all costs
related to restocking, shipping, handling and credit card fees are
deducted.
Returns can only be done upon approval from XSAT USA LLC. A return
reference number must be provided; goods returned without authorization
will be sent back or ignored. All goods must be sent back within 7
business days, in original and undamaged package. Products that require
activations or that concern account crediting {Airtime} cannot be
returned. Processing time for returns can take up to 21 business days.
Orders can be canceled, as long as the order has not shipped. All costs
related to the cancellation (if any) will be deducted.
Frequently Asked Questions:
What are your shipping options?
We ship with UPS ground, UPS 3 days, UPS 2 days, UPS overnight. DHL is
available upon request.
When will my order ship?
The order ships within 1 day (for expedited shipping) or 3 business
days (UPS ground and international). After the payment fully clears (up
to 5 days for international payments).
Can I ask for emergency shipping?
Yes, we offer customized shipping services. Contact us for more details
and a separate quote.
Do you ship internationally?
Yes, we can ship goods outside the USA. However the customer is
responsible for clearing all goods and paying all related taxes.
Can I purchase airtime from XSAT USA LLC?
Yes, we can provide airtime and subscriptions for all the goods we
carry.
How can I check my order status?
You can contact us by email at support@xsatsupport.com or call us
during regular business hours (9am to 5pm Eastern Time). We will update
you during every step of your order.
Are the products under warranty?
Yes, all our products are under warranty. Should there be a problem,
you can ship it back to XSAT USA LLC (ask for a return reference code)
at our cost (for the USA only).
